Terms and Conditions

INTRODUCTION

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and WareOne for Logistics Solutions L.L.C., a limited liability company incorporated in the State of Qatar and licensed by the Ministry of Commerce and Industry bearing Commercial Registration Number 206531 ("Company," “WareOne,” "we," "us," or "our"), governing your access to and use of the website/ platform accessible via www.wareone.net ("Website"). By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately discontinue the use of our Website.

ELIGIBILITY

1. By accessing or using the Website, you affirm and warrant that:
   
   • If you are an individual user, you are at least eighteen (18) years of age or have reached the legal age of majority in your jurisdiction, and you possess the full legal capacity, authority, and right to enter into these Terms, to comply with all obligations herein, and to engage in transactions facilitated through the Website and
   • If you are accessing the Website on behalf of a corporate entity, organization, or other legal person, you represent and warrant that:
     
     • You are duly authorized to act on behalf of such entity and to legally bind it to these Terms.
     • The entity you represent is validly existing under the laws of its jurisdiction of formation and
     • The entity has all necessary corporate power and authority to agree to these Terms and to perform its obligations hereunder.
   • All Users, whether individual or corporate, further represent and warrant that their use of the Website complies fully with all applicable local, national, and international laws, regulations, and industry standards, including but not limited to those governing data protection, consumer rights, trade restrictions, and anti-money laundering.
   • Any use of the Website in violation of these representations or applicable laws shall constitute a material breach of these Terms and may result in immediate termination of access, without prejudice to any other rights or remedies available to the Company under law or equity.

ACCOUNT REGISTRATION AND USER INFORMATION

1. To access the full and complete features of the Website you shall be required to register an account. By creating an account, you agree to provide accurate, current, and complete information during the registration process and to promptly update such information as necessary to ensure its continued accuracy.
2. For individual Users, the required information may include, but is not limited to: your full legal name, a valid email address, contact number, physical address, government-issued identification details where necessary, and any other information deemed essential for identity verification, service provision, or regulatory compliance.
3. For corporate Users, the required information may include, but is not limited to: the full legal name of the entity, commercial registration number, proof of legal existence (such as a commercial registration extract, establishment card/ computer card, certificate of incorporation or equivalent), primary business address, authorized signatory’s full name, national ID and contact details (including email and phone number), and any additional documentation necessary to verify the entity’s legitimacy and the authorized signatory’s authority to bind the entity to these Terms.
4. You are solely responsible for maintaining the confidentiality of your account credentials, including any passwords or access codes, and for all activities conducted under your account. You must immediately notify us of any unauthorized access, suspected security breaches, or any other compromise of your account credentials. We reserve the right to suspend or terminate your account at our sole discretion if we suspect fraudulent, unauthorized, or improper use, or if you fail to comply with these Terms.

ACCEPTABLE USE

1. By accessing or using the Website, you expressly agree to utilize the Website and all associated services strictly for lawful business purposes related to commercial storage solutions and logistics management. Your use must at all times comply with: (i) all applicable laws in the State of Qatar; (ii) all industry-specific requirements governing warehousing, logistics and commercial storage; (iii) these Terms, and (iv) such other terms/ conditions that we may convey from time to time.
2. You are expressly prohibited from engaging in any activity that may compromise, disrupt or impair the Website's functionality, performance, security measures, or accessibility. This includes but is not limited to: unauthorized access to or modification of our systems, networks or data; any form of data scraping, crawling or extraction; introduction of malware, viruses or other harmful code; fraudulent misrepresentation of storage needs or cargo details; submission of false or misleading information regarding shipments; harassment of other users or WareOne personnel; infringement of our or any third party's intellectual property rights; or any activity that could expose WareOne to civil or criminal liability.
3. Specifically in relation to our storage services, you warrant that:
   
   • All cargo information provided (including but not limited to cargo type, dimensions, weight and storage requirements) is accurate and complete.
   • You possess all necessary rights and authorizations for the goods to be stored.
   • No prohibited or hazardous materials will be submitted for storage without prior written authorization.
   • You will not misuse our storage matching algorithms or attempt to manipulate pricing mechanisms and
   • You will not interfere with other users' legitimate use of our storage marketplace.
4. You may not access or use the Website for any purpose other than that for which we make the Website available. The Website may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
5. You may not access or use the Website for any purpose other than that for which we make the Website available. The Website may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
   
   • Systematically retrieve data or other content from the Website to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
   • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
   • Circumvent, disable, or otherwise interfere with security-related features of the Website, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Website and/or the Content contained therein.
   • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Website.
   • Make improper use of our support services or submit false reports of abuse or misconduct.
   • Use the Website in a manner inconsistent with these Terms or any applicable laws or regulations.
   • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Website or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Website.
   • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
   • Attempt to impersonate another user or person or use the username of another user.
   • Interfere with, disrupt, or create an undue burden on the Website or the networks or services connected to the Website.
   • Copy or adapt the Website’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
   • Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Website.
   • Except as may be the result of standard search engine or internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Website, or using or launching any unauthorized script or other software.
   • Make any unauthorized use of the Website, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
   • Use the Website as part of any effort to compete with us or otherwise use the Website for any revenue-generating endeavor or commercial enterprise.
6. Any violation of this Clause 4 constitutes a material breach of these Terms and may result in immediate suspension or termination of your account, removal of stored goods at your expense, and potential legal action to recover damages. WareOne reserves the right to investigate any suspected violations and cooperate fully with law enforcement authorities in prosecuting unlawful activities.

STORAGE SOLUTIONS AND PRICE ESTIMATES

1. The Website features a proprietary storage matching system (labelled as "Find Your Storage") designed to facilitate your identification of potential warehousing solutions. Through this feature, Users may submit specific parameters including, but not limited to: cargo classification, storage type and required space.
2. The Website utilizes these inputs to generate preliminary storage options from our network of affiliated warehouses and third-party storage providers. You acknowledge and agree that:
   
   • All pricing information displayed through this feature constitutes non-binding estimates only.
   • Final pricing remains subject to: (a) verification of your cargo specifications; (b) current availability at the selected facility; (c) additional service requirements (including but not limited to insurance, handling, or transportation); and (d) formal acceptance by both parties through our booking confirmation process.
   • We reserve the right to modify or withdraw estimated pricing prior to formal booking confirmation without notice and
   • The Website’s matching algorithm operates on an "as available" basis and does not guarantee the identification of all potential suitable facilities.

STORAGE OPTIONS

1. The storage solutions presented through the Website represent a curated selection from our network of available facilities. Each listing provides standardized information including, but not limited to:
   
   • Physical storage specifications (including clear height, floor load capacity, and total available capacity).
   • Facility characteristics (including security provisions, access protocols, and special capabilities).
   • Preliminary pricing structures (including base storage rates and available value-added services) and
   • General service terms applicable to the facility.
2. You acknowledge that:
   
   • All facility information is derived from provider-supplied data and we cannot guarantee its absolute accuracy.
   • Visual representations (including facility photographs or layout diagrams) serve for general illustration purposes only and may not reflect current conditions.
   • Storage availability remains subject to change without notice until booking confirmation.
   • Special requirements (including regulatory compliance for specific cargo types) remain your sole responsibility to verify with the selected facility and
   • We disclaim liability for any discrepancies between Website representations and actual facility conditions, except as expressly provided in our service agreements.
3. The matching of your requirements to available facilities constitutes a preliminary service only, and no storage relationship shall be established until completion of our formal booking and acceptance process, including execution of all required service agreements.

BOOKING PROCESS AND AUTHORISATION

1. To initiate a storage booking through the Website, Users must register an account.
2. By submitting a booking request, you expressly:
   
   • Authorise the Company to:
     
     • Process your storage requirements based on the cargo specifications, storage parameters, and service needs you have provided.
     • Engage with our network of affiliated and third-party warehouse operators ("Storage Providers") to secure the requested storage capacity and
     • Act on your behalf in negotiating and establishing storage arrangements with the selected Storage Provider.
   • Acknowledge and agree that:
     
     • The contractual storage agreement shall be formed directly between WareOne and the applicable Storage Provider, with WareOne subsequently providing storage services to you under these Terms.
     • Your booking request constitutes an  offer to engage storage services through WareOne's Website.
   • Booking confirmation remains subject to:
     
     • Final verification of your provided information.
     • Actual availability at the selected facility.
     • Acceptance by both WareOne and the Storage Provider and
     • Execution of the Service Agreement (as defined below) and Booking Proposal (as defined below).
   • Warrant that:
     
     • All information provided in connection with the booking request is complete, accurate, and not misleading.
     • You possess all necessary authority and legal rights to arrange storage for the specified goods and
     • The cargo complies with all applicable laws and the Storage Provider's acceptable goods policies.
   • Understand that:
     
     • Use of the Website as a guest user may limit your access to certain account features.
     • Account registration may require additional verification but provides enhanced functionality and
     • WareOne reserves the right to reject any booking request at its sole discretion without liability.
3. This authorization shall remain valid until full completion or proper termination of the storage arrangement in accordance with these Terms and any applicable Service Agreement.

REGISTERED USERS AND BOOKING APPLICATIONS

1. Users who have registered an account on the Website may, at their discretion, add additional registered users to their account. These additional registered users ("Sub-users") will be granted the ability to make booking applications on behalf of the primary account holder.
   
2. The primary user is solely responsible for managing the Sub-users' access and actions on the Website. This includes ensuring that Sub-users comply with these Terms and maintaining accurate records of all bookings and applications made by Sub-users.
3. Sub-users will be granted access to specific features of the Website, including the ability to make booking applications for storage space or services. The primary user must ensure that the Sub-users have the necessary permissions and rights to act on their behalf.
4. The primary user agrees to be fully liable for any actions or omissions by Sub-users, including any breach of these Terms, misuse of the Website, or non-compliance with applicable laws. The primary user must immediately notify WareOne of any unauthorized actions or breach by a Sub-user.
5. The primary user has the right to remove Sub-users from their account at any time. Upon removal, Sub-users will no longer have access to the Website or the ability to make any further booking applications on behalf of the primary user.

PAYMENT TERMS AND SERVICE PRICING

1. The Website displays estimated pricing for storage solutions and associated services (including but not limited to handling, transportation, and value-added services) ("Service Estimates"). You acknowledge and agree that:
   
   • All Service Estimates provided on the Website are indicative only and subject to change based on:
     
     • Final verification of your cargo specifications.
     • Current availability at the selected facility.
     • Additional service requirements identified during the booking process and
     • Market fluctuations in storage or logistics costs.
   • The final binding pricing will be communicated in the Booking Proposal.

BOOKING CONFIRMATION AND SERVICE AGREEMENT

1. Upon selecting your preferred storage solution and clicking "Reserve Space" or equivalent confirmation button, a comprehensive booking proposal ("Booking Proposal") and service agreement (“Service Agreement”) will be electronically transmitted to your designated email address. The Booking Proposal shall provide details about the booking:
   
   • Unless otherwise specified in the Booking Proposal:
     
     • We may require:
       
       • A security deposit for new customers or
       • Prepayment of the first storage period or
       • Continuous payment authority for recurring charges.
   • We reserve the right to adjust pricing with 30 (thirty) days' written notice for:
     
     • Market rate increases beyond our control.
     • Changes to your storage requirements or
     • Additional services requested during the storage period.
   • The Service Agreement shall provide details, including but not limited to, the payment schedule and methods, the service commencement date and duration, any applicable minimum storage periods, and the cancellation and modification policies. Additionally, the Service Agreement will outline any other commercial terms governing the storage arrangement, including any charges, service provisions, and additional terms related to specific bookings.
   • You acknowledge that:
     
     • Your click to "Reserve Space" constitutes an offer to engage services under the estimated terms and
     • The booking is confirmed only formed when we receive the electronically countersigned Services Agreement and Booking Proposal, and any applicable confirmations or approvals as required by the booking process.
   • Upon receipt of the Booking Proposal and Services Agreement, the Customer agrees to review, countersign, and return the documents within seven (7) days from the date of receipt.
   • If the Customer fails to countersign and return the documents within the specified seven (7) days, WareOne reserves the right to cancel the booking request without any liability.
   • Upon confirmation of your booking request and acceptance by WareOne, you hereby authorize WareOne, at its sole discretion, to arrange for the collection and transportation of your goods through its network of approved subcontractors, affiliated logistics providers, or third-party carriers ("Transportation Providers"). This authorization constitutes an integral part of the services provided through the Website.

SERVICE GUARANTEES AND LIMITATIONS

1. While WareOne will use commercially reasonable efforts to meet the stated service levels:
   
   • All timelines are estimates and not guaranteed unless specifically agreed in writing as a "Guaranteed Service".
   • Timeframes exclude customs clearance periods for international shipments.
2. WareOne shall not be liable for delays caused by:
   • Your failure to provide accurate information or have goods ready for collection.
   • Regulatory inspections.
   • Orders received on public holidays or outside working hours applicable in the State of Qatar.
   • Acts or omissions of any third parties (including consignees or its own service providers) or
   • Force majeure events.
3. You expressly agree and acknowledge that:
   
   • WareOne acts as an intermediary in facilitating transportation services between you and the Transportation Providers, and does not itself provide transportation services.
   • The contractual relationship for transportation services shall be between WareOne and the Transportation Provider, with WareOne subsequently providing these services to you under these Terms.
   • You shall provide complete, accurate and timely information regarding:
     
     • The exact pickup location with specific access instructions.
     • Required pickup time windows.
     • Special handling requirements.
     • Complete cargo specifications (including dimensions, weight, and any hazardous characteristics) and
     • Any necessary loading/unloading equipment requirements.
   • Any claims for loss or damage during transportation must be:
     
     • Reported to WareOne in writing within 24 (twenty-four) hours of delivery.
     • Accompanied by complete documentation including photographs, packing lists, and damage reports and
     • Filed in accordance with the Transportation Provider's claims process, which WareOne will facilitate.

INTELLECTUAL PROPERTY

All content, trademarks, logos, software, and other intellectual property displayed on the Website are the exclusive property of the Company or its licensors and are protected under applicable copyright, trademark, and intellectual property laws. You are expressly prohibited from reproducing, modifying, distributing, or commercially exploiting any content without prior written authorization from the Company.

USER GENERATED CONTENT

If you submit any content, including but not limited to reviews, comments, or feedback, you grant the Company a non-exclusive, royalty-free, perpetual, and irrevocable license to use, modify, display, and distribute such content for promotional, operational, or improvement purposes. You warrant that any submitted content is original, lawful, and does not infringe upon the rights of any third party.

THIRD PARTY LINKS AND SERVICES

The Website may contain links to third-party websites or services that are not owned or controlled by the Company. We do not endorse, monitor, or assume responsibility for the content, privacy policies, or practices of such third-party sites. Your interactions with third-party services are solely at your own risk.

DISCLAIMERS AND LIMITATION OF LIABILITY

1. The Website and its services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. The Company does not guarantee uninterrupted, error-free, or secure access to the Website. To the fullest extent permitted by law, the Company disclaims all liability for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the Website, including but not limited to losses related to data, revenue, or business interruption.
2. We reserve the right to change, modify, or remove the contents of the Website at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Website. We also reserve the right to modify or discontinue all or part of the Website without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Website.
3. We cannot guarantee the Website will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Website, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Website at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Website during any downtime or discontinuance of the Website. Nothing in these Terms will be construed to obligate us to maintain and support the Website or to supply any corrections, updates, or releases in connection therewith.
4. There may be information on the Website that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Website at any time, without prior notice.

INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Website; (2) breach of these Terms; (3) any breach of your representations and warranties set forth in these Terms, Service Agreement or Booking Proposal; (4) your fraud, negligence, misrepresentation or wilful misconduct; or (5) your violation of the rights of a third party, including but not limited to intellectual property rights. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

TERM AND TERMINATION

1. These Terms shall remain in full force and effect while you use the Website. Without limiting any other provision of these Terms, we reserve the right to, in our sole discretion and without notice or liability, to deny access to and use of the Website (including blocking certain IP addresses), to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these Terms or of any applicable law or regulation.
2. Without affecting any other right or remedy available to it, WareOne may terminate the account with immediate effect by giving written notice to the User if the User fails to pay any amount due under these Terms and Service Agreement on the due date for payment.
3. If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

CONFIDENTIALITY

Both parties agree to maintain strict confidentiality regarding all non-public, proprietary, or commercially sensitive information ("Confidential Information") disclosed under these Terms, using at least reasonable care to protect such information and limiting disclosure only to authorized personnel with a need-to-know basis, subject to equivalent confidentiality obligations; provided, however, that these obligations shall not apply to information that is publicly available, independently developed, or lawfully obtained from a third party without restriction. The receiving party may disclose Confidential Information if legally compelled, but only after providing prior notice (where permitted) and reasonable assistance to contest disclosure. Breach of this provision shall entitle the disclosing party to seek injunctive relief without waiving other remedies.

REPRESENTATIONS AND WARRANTIES

WareOne represents and warrants that: (a) it has the corporate authority to provide the services under the Services Agreement and these Terms; (b) it will perform material services with reasonable care and skill consistent with industry standards; and (c) it maintains commercially reasonable security measures to protect User data. EXCEPT AS EXPRESSLY STATED HEREIN, WAREONE DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

DATA PROTECTION

The parties shall comply with all applicable data protection laws in the State of Qatar, in connection with the processing of personal data under the Services Agreement and/or these Terms. User acknowledges that WareOne may collect, process, and store personal data as described in WareOne's Privacy Policy (available at https://www.wareone.net/privacy-policy), which is incorporated herein by reference. Each party shall implement appropriate technical and organizational measures to protect such data against unauthorized access, disclosure, or loss. Any breach of this Clause shall be notified to the affected party without undue delay.

GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of the State of Qatar, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be resolved exclusively through the local courts of Qatar.

GENERAL PROVISIONS

1. Entire Agreement: Subject to the extent permitted by law, both parties agree that these Terms along with the Service Agreement and the Booking Proposal are the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications, representations, and other understandings relating to the subject matter of these Terms, and that all waivers and modifications must be agreed in writing signed by both parties, except as otherwise provided herein. You acknowledge that these Terms are a legally enforceable contract between you and WareOne, even though it is electronic and is not physically signed by you and WareOne, and it governs your use of the Services and/or Website.
2. Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect, and enforceable.
3. No Waiver: The failure of either party to exercise or enforce any right or provision of these Terms shall not be a waiver of that right.
4. No Agency or Partnership: No agency, partnership, joint venture, or employment is created as a result of these Terms, and you do not have any authority of any kind to bind WareOne in any respect whatsoever.
5. Conflict of Terms: Except as specifically set forth in the Services Agreement signed by the User and WareOne, the terms of the Services Agreement shall take precedence over any contrary or conflicting terms in any other agreement relating to the Services/use of the Website.
6. Notices: All notices under these Terms will be in writing and will be deemed to have been duly given when received, if personally delivered; when sent, if transmitted by email; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; upon the date of delivery as confirmed by the third party postal provider; or if sent by certified or registered mail, upon the date of delivery as confirmed by the third party postal service provider.
7. Force Majeure: Neither party will be liable for any failure to perform or delay in performing any of its obligations under these Terms (other than any obligation to pay) where such failure is caused by a Force Majeure Event. For the purposes of this clause, “Force Majeure Event” means the occurrence of an act of God, hurricane, tidal wave, flood, tornado, cyclone, wind storm, earthquake, pandemic, epidemic, disease, public enemy, civil commotion, strikes, labor disputes, work stoppages or other difficulties within the workforce (including that of subcontractors), failure to provide power by the utility provider, intentional or malicious acts of third persons or any other organized opposition, corruption, depredation, accidents, explosions, fire, water sprinkler leakage, moths, vermin, insect, seizure under legal process, embargo, prohibition of import or export of goods, closure of public highways, railways, airways or shipping lanes, governmental interference or regulations, or other contingencies, similar or dissimilar to the foregoing, beyond the reasonable control of the affected party.

For any inquiries or concerns regarding these Terms, please contact us at: support@wareone.net.